Our Policies

Session & Online Class Policies

All Soul Sessions and online Kundalini Yoga classes are intended to support personal and spiritual growth. Those participating must be 18 years of age, or older.

Information provided during sessions / classes should not be used as a substitute for medical advice; always consult a medical practitioner. Any use of information provided within the session is at the client’s discretion and risk. Neither Calista Ascension (as named owner of this website www.calistaascension.com) or her company can be held responsible for any loss, claim or damage arising out of the use, or misuse, of the suggestions made, the failure to take medical advice or for any material suggested on third party websites.

You are responsible to attend the date and time of your session / class as agreed between yourself and Calista after purchase. Sessions and classes will take place on Skype (or Zoom if you would like your time recorded – your recording is for personal use only), therefore it is important to acquaint yourself with this application if you are unfamiliar.

If you are late for the session / class, Calista will do her best to honour your time but sadly cannot go over the time allocated for your session.

If you feel the session is not working for you or is not what you expected, you have every right to call it to an end. We invite you to know this within the first 15 mins of the session and a full refund will be offered. If you do not say anything at the time Calista Ascension cannot offer a refund later.

Calista Ascension follow a strict cancellations policy. For sessions cancelled with 72 hours advance of the session a full refund will be given. For cancellations within 48 hours an alternative time will be offered. For cancellations within 24hours to the time day and time agreed, no refund will be given. However, as a service dedicated to growth will take each situation into account.

Event Policies

All Calista Ascension events are for intended for an adult audience. For those under 18 years, we recommend adult accompaniment.

Calista Ascension offers a full refund for all cancellations of 14 days or more. Cancellations received less than 14 days of the event cannot be refunded.

Site Policies

Information provided on this website or blogs should not be used as a substitute for medical advice; always consult a medical practitioner. Any use of information provided within this website or blog’s is at the client’s discretion and risk. Neither Calista Ascension or her company can be held responsible for any loss, claim or damage arising out of the use, or misuse, of the suggestions made, the failure to take medical advice or for any material suggested within this website, blog or on third party websites.

Store Policies

Privacy

Calista Ascension does not store credit card details, nor do we share customer details with any third parties. Please see our Privacy Policy below for more information.

Delivery

Digital Goods will be delivered within 24 hours via electronic download – please save our email address so your goods don’t land in your spam folder. Physical Goods will be shipped within 48 hours of confirming inventory availability via Royal Mail or United States Postal Service.

Refunds & Cancellations

Digital Goods: Due to the nature of digital data, we cannot refund digital goods purchases.

Physical Goods: All Requests for refunds and/or cancellations will be processed within 5 business days. Requests for refunds should be emailed to info@calistaascension.com. We are happy to refund any defective physical goods bought from the Calista Ascension store within 30 days of purchase.

Privacy Policies

Your privacy is extremely important to Calista Ascension. This privacy statement provides information about the personal information that we collect, and the ways in which Calista Ascension uses that personal information.

What information do we collect?

When placing an order or filling out a form on our site, as appropriate, you may be asked to enter your name, postal address or email address. You may, however, visit our site anonymously.

What do we use your information for?

Any information we collect from you may be used in the following ways:

  • To personalize your experience. Your information helps us to better respond to your individual needs.
  • To improve our website. We strive to improve our website offerings based on the information and feedback we receive from you.
  • To improve customer service. Your information helps us to more efficiently respond to your customer service requests and support needs.
  • To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.
  • To send periodic emails. The email address you provide for order processing may be used to send you information and updates pertaining to your order, as well as timely company news and announcements regarding related products and services. Note: If at any time you would like to unsubscribe from receiving future emails, we include unsubscribe instructions at the bottom of each email.
  • To administer a contest, promotion, survey, or other site feature.

How do we protect your information?

Calista Ascension implement a variety of security measures to maintain the safety of your personal information.

Do we disclose any information to outside parties?

Calista Ascension does not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you – in these cases, those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.

Third Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our Privacy Policy.

Changes to our Privacy Policy

If we decide to change our Privacy Policy, we will post those changes on this page. This policy was last modified on 12/10/2017

Contacting Us

If there are any questions regarding this Privacy Policy you can write to us via email info@calistaascension.com.

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